FAQ

Frequently Asked Questions

1. Where do you ship?
2. CLUVANE currently ships only within the United Arab Emirates (UAE), covering all 7 emirates.

2. How long does shipping take?

UAE orders typically arrive within 1-3 business days.

3. How much does shipping cost?

We offer FREE shipping on all UAE orders.

4. Can I track my order?

Yes! Once your order is dispatched, you'll receive a tracking number via email. You can use this to track your shipment in real-time.

5. What is your return policy?

We offer a hassle-free 30-day return policy for damaged, defective, or incorrect items. Items must be unused and in original packaging. Contact returns@cluvane.com to initiate a return.

6. What if my item arrives damaged?

If your item arrives damaged or defective, we'll provide a full replacement or refund at no cost. Simply contact us within 30 days with photos of the damage.

7. How do I contact customer support?

You can reach us at support@cluvane.com. We aim to respond within 1-2 business days.

8. What payment methods do you accept?

We accept Cash on Delivery (COD) and PayPal.

9. Is my payment information secure?

Yes, all transactions are processed through secure, encrypted payment gateways. We never store your payment information.

10. Can I cancel or modify my order?

Yes. Before your order enters fulfillment, log in to My Account > My Orders, select the order, and click Cancel Order for an instant cancellation and refund. Once an order has entered fulfillment or shipped, please contact support@cluvane.com and we'll assist with a return instead.